Informativa sui rimborsi

Withdrawal of order

You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include standard delivery costs and exclude the cost of the return of the items, should such return cost have been generated. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.

If you wish to cancel or return your order, please provide us with notice in writing either by post or via email to inquiry@destination-luxury.com and return the item(s) to us as set out in section 6 (Returns) below within the 14 day period set forth in this section. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 30 days of receiving the items, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, if you consent to such change; in any case this will not generate any additional charges.

If the item you have received is defective, please notify Destination Luxury promptly and return the item in accordance with section 6 (Returns) below. Destination Luxury will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.

Destination Luxury has the right to withdraw from the purchase contract within 14 days after receipt of the order without having to provide any reasons and without having to incur costs other than those of refunding the clients by the same payment method used to make your purchase. If we will cancel your order, you will be notified via mail. 

Returns

Destination Luxury guarantees a full refund any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered, or worn (other than to try the item on) and that any labels or tags should be intact.

You will receive the return address where to ship the products once you have completed the online return process on destination-luxury.com.

You will be refunded by the same payment method you used to make your purchase, in accordance with section 5 above.

Please, notice that our Brands do not accept return for custom products. We are always happy to apply any personalization you may require but, if you would ask for a return, we cannot refund your order.